Terms & Privacy
This Data Protection Policy applies to all data processing activities that take place when you browse our website, interact with it, or engage with the official social media profiles of DUC TOAN BINH DINH COMPANY LIMITED.
It also applies to any internal procedures involving the collection of personal data, whether through paper documentation or any other means used by the company.
When we refer to the 'Platform', we mean all channels – both digital and in-person – through which you may interact with us.
Data controller and data protection officer
DUC TOAN BINH DINH COMPANY LIMITED acts as the Data Controller of your personal data, which includes both the data you provide directly and the data generated through browsing, interaction, or the use of our services.
The Data Protection Officer (DPO) is responsible for supervising and ensuring compliance with personal data protection regulations and safeguarding your fundamental right to data privacy.
If you believe your personal data has not been processed in accordance with the law, or if you wish to contact the DPO, you may send an email to: [email protected].
Types of personal data
At Duc Toan Binh Dinh, the categories of personal data we process depend on the products, services, or features you use. As applicable, we may process the following types of data:
- Identifying information: full name, postal address, email address, phone number, ID/passport number, date of birth, and contact details.
- Financial and transactional data: payment details, purchase history, returns, and refunds.
- Browsing and connection data: IP address, cookies, browsing history.
- Preferences and behavioral data: favorite products, saved lists, items viewed.
When we request your personal data to provide a service or feature, we will clearly inform you which data are mandatory. If you choose not to provide such data, we may be unable to offer certain services or complete your transactions.
We may also collect certain information automatically through technologies such as cookies, or in some cases via third parties acting on our behalf (for example, when sending a gift card or processing an order).
You must be at least 14 years old or have the necessary legal capacity to provide personal data and enter into a contract.
Posting of photos or videos on the website or social media
Whether you are an employee, customer, or user, Duc Toan Binh Dinh will always request your explicit, clear, informed, and unequivocal consent before posting photos or videos in which you appear on our website or official social media channels.
For minors under the age of 14, such consent must be granted by their parents or legal guardians.
The processing of photos or videos will be strictly limited to the purposes for which consent has been given.
We also remind you that, unless you have valid legal authorization, you may not use the identity of another person or provide third-party personal data. You should only provide your own information, ensuring that it is accurate, truthful, relevant, and up to date.
Recipients of your personal data
At Duc Toan Binh Dinh, we process your personal data with the highest level of confidentiality. We only share it with third parties when it is necessary for the proper provision of our services, for compliance with legal obligations, or when you have expressly authorized us to do so.
Under no circumstances will we sell your personal data for commercial purposes.
Your data may be shared with:
- Technology service providers: website maintenance, hosting, technical support, software, and database management.
- Digital service providers: CRM systems, web analytics, personalization tools, and marketing automation.
- Advertising and marketing partners: campaign management, social media operations, performance measurement, and direct communication.
- Logistics and transport companies: for product deliveries or promotional materials.
- Payment platforms and financial institutions: to manage payments and refunds securely.
- Franchise stores or partner shops: when services (e.g., interior design) are coordinated through a partner.
- Auditors, lawyers, regulators, and public authorities: when required by law or legal proceedings.
In some cases, to ensure service continuity, your personal data may be transferred outside of Vietnam. When this occurs, we implement appropriate legal, organizational, and technical safeguards to ensure that your data is adequately protected.
If you would like more information about how your personal data is shared or transferred, you may contact us at any time through our customer service channel.
Security of your personal data
Duc Toan Binh Dinh guarantees the strict confidentiality and protection of all collected personal data. We have implemented essential technical and organizational security measures to prevent unauthorized access, alteration, loss, or misuse, ensuring the integrity and security of your information.
You are responsible for keeping your username and password secure, not disclosing them to third parties, and notifying Duc Toan Binh Dinh immediately – and in any case within 48 hours – if your credentials are lost, stolen, or exposed to risk.
Additionally, we work with secure payment platforms that comply with the highest financial data protection standards, including PCI-DSS certification. All payments are carried out through encrypted connections to guarantee the confidentiality of the transmitted information.
